| If you are not a US or Canadian citizen, you are made to queue in the one and only queue for transit / arrival. The staff/officers on the ground are rude and are not helpful at all. I checked with 4 different officers, that I have a connecting flight in 2 hours and my visa type is L2. I was just told with a loud voice "I said, all passengers in one queue". Result: I had to wait in the queue, go to the kiosk, enter my details which only indicated that the kiosk does not accept L2 visa and I need to continue to go to the customs queue (what a waste of time!). And then the customs queue again was one single queue (All visa types, all transiting passengers). I missed my connecting flight and had to wait 6 hours for the next flight. Had even one officer said, your Visa goes directly to the customs queue or if there was clear signage, it would have saved 6 hours of my life! Safe to say, for a passenger the airport staff is the first contact with the country. And LAX is failing miserably at representing the USA. If someone from the airport is reading this review, you only need the following queues at immigration: 1) US and Canadian citizens --> Use the dedicated mobile passport area (no queuing required) 2) One queue for 过境 cardholders (to a country outside the US) 3) One queue for connecting flight (within the US) boarding pass holders 4) One queue for people actually immigrating It will only make passengers but also your life easier. One thing is for sure, I'm 没有t transiting from LAX ever again.